This page explains simply how a stay at Bucovina Harmony is paid for and how refunds are made. The exact conditions for your booking are always stated in the written confirmation.
Deposit and final payment
- Once we confirm availability and price, the booking is secured with a deposit of 30% of the stay, paid within 3 working days of confirmation. For special periods (New Year's Eve, Christmas, Easter, 1 May) the deposit may be 50%.
- The balance is paid on arrival (cash or bank transfer in advance), before the keys are handed over.
- If the deposit is not received in time, the dates become available again.
Payment methods
- Bank transfer to the account given in the confirmation (RON or EUR). Please write your name and the dates in the payment reference.
- Cash on arrival, for the balance.
- We do not charge extra fees for either method. Online card payment directly on the website is not available at the moment; if we introduce it, we will announce it here.
Invoice
We issue an invoice for the total amount, in the name of the person or company given at booking. Please send us the invoicing details before arrival.
Damage deposit
We do not ask for a security deposit in advance. Any damage is charged at replacement/repair value, as per the Terms and conditions.
Refunds
- Refunds due under the Cancellation policy are made by bank transfer, to the account the payment came from, within 14 days of the cancellation being confirmed.
- If you paid in euro, the refund is made in euro; any fees charged by your bank are outside our control.
- Vouchers: when you choose a voucher instead of a refund, it is valid for 12 months and can be used for a new booking subject to availability.
Questions
For anything unclear about payments, write to [email protected] or on WhatsApp. We reply quickly.