We know plans change. The policy below applies to bookings made directly via the website, email, phone or WhatsApp. For bookings made through third-party platforms (Booking.com, Airbnb) the conditions shown on that platform apply.
Standard cancellation
| When you cancel | What happens |
|---|---|
| At least 30 days before arrival | The deposit is refunded in full or kept as a voucher for other dates. Your choice. |
| Between 29 and 14 days before arrival | The deposit is kept as a voucher valid 12 months, for a new booking subject to availability. |
| Less than 14 days before arrival, or no-show | The deposit is not refunded. |
Special periods
For New Year's Eve, Christmas, Easter, 1 May and other periods announced as special in the confirmation, the deadlines above double (60 / 30 days) and the deposit may be higher. The exact conditions are always stated in the written confirmation.
Changing a booking
Dates can be changed free of charge once, at least 14 days before arrival, subject to availability. If the new period has a different rate, the difference is paid or returned.
Early departure
Unused nights in case of departure earlier than the booked period are not refunded.
Cancellation by us
If, for reasons beyond our control (damage, force majeure, restrictions imposed by authorities), we cannot honour the booking, we inform you immediately and refund all amounts paid in full or, if you prefer, reschedule the stay. No further compensation is owed.
How to cancel
Send an email to [email protected] or a WhatsApp message with the name on the booking and the dates. The cancellation takes effect from the date we receive the message; we confirm in writing. Refunds follow the Payments and refunds information.